Multinational Coffee and Coffee Machine Production Company
Based in the Netherlands, this global beverage company owns a portfolio of over 50 brands, primarily in coffee, tea, and hot chocolate. They supply both beverages and coffee machines across 100+ markets, ranging from espresso machines to instant coffee vending solutions, bringing quality coffee and tea experiences worldwide.
The Challenge
In response to shifting consumer preferences post-COVID-19, the company aimed to adopt a new "Consumption-Based Billing" model. European customers increasingly preferred to pay based on product consumption—essentially, per cup of coffee consumed.
The Solution
Shiftlogic implemented Conga CPQ and Billing, integrating with the company’s ERP and hardware network (coffee machines). This setup enabled usage-based monthly billing directly from the coffee machines and facilitated the migration of existing contracts for customers opting to switch to consumption-based agreements.
Services Provided
Dipti Kalaria led a comprehensive business requirements solution design and managed the migration of existing contracts. This 13-month program included third-party integrations and culminated in a successful go-live, delivering a robust, scalable billing solution.
Results
The new billing model provided customers with greater flexibility in contracting, enabling a simpler, accurate billing method and reducing time-to-cash. This transformation supported scalable growth, maximized sales, and delivered strong ROI.
Ready to Make the Shift?
Connect with our team to explore how Shiftlogic’s customised solutions can elevate growth and simplify your revenue journey.