Biopharma Division of a Global Manufacturing Household Name
Based in the USA, this biopharma division is a leading provider of instruments, consumables, and software that support life-saving drug research, discovery, and manufacturing workflows. As a trusted partner in healthcare, this company empowers scientific advancement through innovative tools and technologies.
The Challenge
In preparation for acquisition, the biopharma division needed to replace its existing CPQ solution with Salesforce CPQ to enhance performance and scalability. The goal was to optimize sales operations and improve overall efficiency for complex, high-stakes transactions.
The Solution
Shiftlogic implemented a comprehensive solution, combining Sales Cloud, Service Cloud, and Community Cloud with Salesforce CPQ. The focus was on enabling accurate configuration, managing complex pricing (including contracted pricing), advanced quote generation, sophisticated approvals, and seamless tax integration.
Services Provided
Shiftlogic’s experts, Anil Pinto and Laxman Rao Manchukonda, led the design authority for this project, overseeing the Salesforce CPQ design phase and its implementation. The team included collaborative efforts from the client, vendors, and partner resources to ensure alignment and success.
Results
The new system delivered a vastly improved sales experience that was efficient, scalable, and high-performing, positioning the division for continued growth and successful integration post-acquisition.
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