ENTERPRISE EXCELLENCE
Managed Services
As your business evolves, your Salesforce platform should evolve with it. Our Managed Services provide proactive support, continuous improvement, and strategic guidance to ensure your system always delivers measurable results.
Whether you need day-to-day admin support or advanced technical expertise, we act as an extension of your team.
MANAGED SUPPORT
Why you should choose Shiftlogic !!
A Salesforce go-live is the start of the platform's working life, not the end of the engagement. Managed Services covers the months and years afterwards; admin, DevOps, incident response, release management, feature delivery, governance and should be run by the same team that designed and built your platform.
We treat it like an engineering discipline, not an on-call rota: published SLAs, named leads, monthly service reviews, transparent reporting. No ticket black hole. No tribal knowledge.
01
We are proactive not reactive
We don’t just fix issues. we
prevent them and continuously
improve your system.
02
Flexible Engagement Models
Choose from monthly package or dedicated teams tailored to your roadmap.
03
Always Certified Experts
Our team includes experienced
and Certified Salesforce professionals across multiple clouds.
04
Business-First Approach
We align Salesforce capabilities
with your business goals, not just technical requirements.
WHEN YOU NEED THE RIGHT SIZE, WE HAVE YOU COVERED
Managed Services Tiers
ESSENTIAL
Standard
Predictable support without long-term overheads
✓ Day‑to‑day admin support
✓ Minor enhancements
✓ Break/fix resolution
MOST POPULAR
Professional
Designed for continuous improvement and reliability
✓ Admin + development support
✓ Performance and scalability
✓ Proactive optimisation
ENTERPRISE
Tailored
A partnership model, not just support.
✓ End‑to‑end Salesforce assistance
✓ Strategic advisory and execution
✓ Complex, multi‑cloud ecosystems
FULL SPECIFICATION BREAKDOWN
Our Capability Matrix
| Capability | Standard | Professional | Tailored |
|---|---|---|---|
| Admin Support | ✓ | ✓ | ✓ |
| Advanced Automation & Flow | Basic | ✓ | ✓ |
| Apex & LWC Development | — | ✓ | ✓ |
| Integrations & APIs | — | — | ✓ |
| Architecture & Strategy | — | — | ✓ |
| Data Migration & Transformation | — | Limited | ✓ |
| DevOps & CI/CD | — | Limited | ✓ |
| Governance | Monthly report · Quarterly alignment | Weekly report · Monthly alignment | Weekly report · Monthly alignment · Quarterly reviews |
OUTCOMES YOU CAN EXPECT
Success Delivered
INCREASED
user adoption
Driving engagement across teams through optimised workflows.
IMPROVED
data accuracy
Ensuring single source of
truth through rigorous data governance and validation.
FASTER
time-to-value
Rapid deployment of new features aligned with your strategic business roadmap.
REDUCED
operational costs
Eliminating inefficiencies
through automation and proactive system
management.
A FUTURE-READY
CRM
Architecting a scalable environment that grows
ahead of your business
needs.
DO YOU HAVE MORE REVENUE RELATED QUESTION?