Managed Services
To truly maximise the return on your investment, your Salesforce instance must continuously evolve to meet ever-changing business requirements, integrate new feature releases, and deploy complex system enhancements. Our comprehensive Managed Services and Support offering ensures that your entire Salesforce environment remains highly secure, perfectly scalable, and consistently high-performing. By acting as an extension of your internal team, we proactively manage the technical heavy lifting, allowing you to focus on growth while significantly reducing your operational risks. Whether you require routine administrative assistance or advanced deployment strategies, this is exactly what our managed services team delivers:
Technical Support
Immediately following your initial launch, our team provides dedicated post go-live support, commonly referred to as Hypercare. This intensive period of technical assistance is expertly designed to address any unforeseen issues quickly, optimise new workflows, and provide essential user support to safeguard your operations against costly disruptions. By closely monitoring system performance during this critical transition phase, we ensure a smooth and highly successful adoption of the new technology for your entire workforce.
Beyond the initial deployment, we deliver comprehensive ongoing support and continuous system enhancements. Our technical experts rapidly troubleshoot emerging issues, resolve complex technical problems, and deeply optimise your platform functionality to ensure your Salesforce environment is running flawlessly day in and day out. Furthermore, our strategic enhancement services focus heavily on proactively improving your existing setup by integrating innovative new features, refining automated processes, and expertly adapting your system to meet your constantly evolving commercial needs.
Salesforce Deployment Services (DevOps)
To guarantee a stable, scalable, and high-performing Salesforce environment, our Developer Operations team focuses entirely on streamlining your deployment workflows. We achieve this by actively automating processes and introducing rigorous continuous integration and continuous delivery practices. By implementing strict version control, comprehensive testing, and seamless collaboration frameworks, our DevOps specialists drastically enhance operational efficiency and ensure that every system update is deployed smoothly.
Salesforce Administration
Our dedicated Salesforce Administrators work directly alongside your key stakeholders to meticulously define your system requirements and expertly configure the platform to meet your exact business needs. Core daily responsibilities include providing hands-on assistance with comprehensive user management, strict profile and permission set administration, and vital data hygiene practices. Furthermore, we actively manage complex workflow automation and take full responsibility for building and maintaining the critical reports and dashboards your team relies upon. As Salesforce officially states, you should "think of Salesforce Administrators as your trusted advisors on all things Salesforce," and our team is fully committed to embodying that role for your business.
Services Summary Breakdown
This is a breakdown of the services we offer and the service areas we support. This makes it easy for our customers to select the correct approach when enabling their revenue management system.
PROJECT GOVERNANCE
IMPLEMENTATION SERVICES
X (Optional)**
ADVISORY SERVICES
DESIGN AUTHORITY
X
BUSINESS CONSULTING
REVENUE OPERATIONS
MANAGED SERVICES
X
DEVELOPER OPERATIONS
X
QUALITY ASSURANCE
X
X (Optional)**
X (Optional)**
X
X
X
**Where our involvement is optional, customer must assume responsibility.